Many people report CRM systems need to be re-implemented three times or more just to get it right! and we are surprised that it is not more. We have identified six common reasons why this happens: - Inadequate or absent scoping
- No business process review
- Data migration is insufficient or contains too many inaccuracies
- Too little testing
- Training gets overlooked or cancelled
- There is no effective expert leadership
Read more to ensure that your project does not become one of the 63% or worse still your CEO is one of the 14%.
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